Support services

An integral part of every solution that we implement is our commitment to deliver first class support – both pre and post sales.

Pre-sales support is provided through our manufacturer certified pre-sales experts. This will take the time to understand your requirements and work with you to devise a solution that meets both your needs and your budget.

Post sales support is provided through our manufacturer trained and certified engineers based on our help desk in Dublin or field based support staff. Tickets can be logged online in our customer area, by mail at support@ats.ie and through calling the support desk at 01-2079570.

Every issue logged will be confirmed by a mail showing the trouble ticket reference. The progress of a ticket can be tracked through the online portal in our customer area.

We pride ourselves on our support and believe that it is the key differentiator between us and our competition.

Check out the case studies to understand what we mean by first class support.