There are a number of reasons why businesses are recording their calls:
- Quality Assurance Control
- Regulatory Requirements
- Dispute Resolutions
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Voice Recording
Voice Recording or Call recording is being more commonly used by a wide range of organisations in Ireland today. There are a number of reasons why businesses are recording their calls:
- Quality Assurance Control of customer interactions to allow you to make informed decisions on staff performance or training
- Regulatory Requirements where organisations within certain industries are required to record calls
- Dispute Resolutions to clarify issues of discrepency or dispute
ATS provide scalable multimedia Voice Recording Systems that will interface with most telephony systems. The systems can be configured to record all calls into or out of an organisation's designated lines or extensions. Powerful search and reporting tools allow you to locate a recording by date, time, number called, number call was made from, etc.
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