Operator Consoles

Toshiba's Windows Operator Console

(WOC) provides centralised phone operation in a familiar Windows environment.  Using drop down menus driven by either a mouse or a keyboard, WOC gives operators, managers and supervisors a high level of call management adn control to efficiently handle incoming calls. 

Operators are able to quickly transfer calls, drop the call into the relevant voicemail, or take messages which automatically notifies the recipient through the message waiting lamp, or the LCD on their feature phone.

WOC can also be set-up to display an onscreen company directory, and features a high level of management reporting to show, for example, incoming call volumes to identify times of peak demand.  An IP-WOC is also available which can operate as a soft phone, removing the need for a feature phone at the operator location.

Key benefits:

• Calls can be quickly and easily transferred to the desired extensions from the operator.
• Provides visual confirmation of who is available to take calls, who is already on the call, or who is in DO NOT DISTURB (DND) mode.
• Mazimises customer satisfaction as all calls can be handled quickly and efficiently.
• Operators can handle calls swiftly, reducing call waiting times.
• WOC provides statistics on call volumes such as the number of calls in each hour, and how long they had to queue.
• IP-WOC reduces the need for additional hardware as it cab act as a soft phone, not requiring a fixed feature phone on the desktop.

Add-on Modules & DSS Consoles

For more information email sales@ats.ie