Windows Operator Console (WOC)

Centralised phone operation via a Windows based application for effective call handling.

 

Add-on Modules & DSS Consoles

Toshiba also provides a 20-key Add-on Module (ADM) and 60-key Direct Station Select (DSS) to provide more programmable buttons to our digital and IP feature phones.  These programmable buttons can be used for direct extensions selection, Busy Lamp Field (BLF) functionality, one touch call processing or frequently used calling features.

 Key benefits:

  • Reduced call waiting times as operators can transfer calls more swiftly.
  • Allows operators to quickly and easily transfer calls to the desired extensions.
  • Mazimises customer satisfaction as all calls can be handled quickly and efficiently.
  • Self-labeling ADM(DP5000 series only) allowing quick assignment of speed dials etc.
  • Provides visual confirmation of who is available to take calls, who is already on a call, or who is in Do Not Disturb (DND) mode.

 For more information email sales@ats.ie