Call Management

Designed for businesses with complex contact centre operations and high call volume, Call Management solutions help businesses to identify operational issues and take immediate action to solve them.

RingMaster is an extremely flexible solution that ATS supply which can be used without any special training. It gives you the ability to analyse and report on your telephone activity over any defined business period. RingMaster software is loaded onto a PC connected to the PBX switch. Information is collected from one or more PBXs which collate all inbound and outbound telephone activities. Optional buffer units can be used to provide total data security. RingMaster captures and formulates the information into meaningful reports which can be emailed to department heads or individual members of staff to indicate costs, productivity and any fraudulent activity.

Benefits of Ringmaster:

• Reduce costs
• Increase productivity
• Identify fraudulent activity
• Generate additional revenue
• Improve customer services

RingMaster is a professional and comprehensive call management product which caters for:

• Single or Multi-sites
• Legacy Switches or IP enabled
• National or International networks.

For more information on Ringmaster or if you would like to order Ringmaster email sales@ats.ie