There are a number of reasons why businesses are recording their calls:

  • Quality Assurance Control
  • Regulatory Requirements
  • Dispute Resolutions

Voice Recording Seminar Announcement

ATS are happy to announce a Technical Seminar on Voice Recording.

Date: 15th November 2011
Time: 10.00am to 12.30pm
Location: ATS Office (Unit 13, Dundrum Business Park, Windy Arbour, Dundrum, Dublin 14) 
 

Please send an email to brian.curtis@ats.ie to register for this seminar.

Voice Recording or Call recording is being more commonly used by a wide range of organisations in Ireland today. There are a number of reasons why businesses are recording their calls:

  • Quality Assurance Control of customer interactions to allow you to make informed decisions on staff performance or training
  • Regulatory Requirements where organisations within certain industries are required to record calls
  • Dispute Resolutions to clarify issues of discrepency or dispute

ATS provide scalable multimedia Voice Recording Systems that will interface with most telephony systems. The systems can be configured to record all calls into or out of an organisation's designated lines or extensions. Powerful search and reporting tools allow you to locate a recording by date, time, number called, number call was made from, etc.