Voicemail

I CANT REMEMBER MY VOICEMAIL PASSWORD?

For security reasons we cannot give you instructions on how to reset your password. Please phone 01-2079500 or email operations@ats.ie and we will reset it for you.

HOW DO I CHANGE MY VOICEMAIL MESSAGE? 

Press the Access Voicemail key on your phone, or dial the voicemail Ext number.

Enter your security code followed by #

Select option 3 to manage your mailbox

Select option 1 to change your greeting

Select 1 for the first greeting (1 out of 7)

Select 1 to review, or 2 to re-record

When finished recording press #

Press 9 to save

HOW DO I CHANGE THE COMPANIES VOICEMAIL MESSAGE?

The companies Voicemail is usually on the main switch phone. Ext number 200

Press the Access Voicemail key on that phone, or dial the voicemail Ext number.

Enter the security code followed by #

Select option 3 to manage your mailbox

Select option 1 to change your greeting

Select 1 for the first greeting ( 1 out of 7 )

Select 1 to review, or 2 to re-record

When finished recording press # and 9 to save

HOW DO I GET MY COMPANIES MAIN NUMBER TO DIVERT TO VOICEMAIL?

On the main switch phone, there is normally a button marked NIGHT.

Press the NIGHT key followed by number 3 on the phone. On some systems you may also be required to press the Divert to VM or Divert All key as well as the night key.

To cancel this divert, Press the NIGHT key followed by number 1, and switch of the Divert VM or Divert All key also.

How do I set up my Voicemail for the first time?

Setting up the Voicemail is different for every handset. Look for voicemail information regarding your particular system under theTelephone User Guides

How do I access my Voicemail?

Press your flashing mail key, select voicemail, enter your 4 digit code and follow instructions. If this does not work, follow the instructions for your particular handset under Telephone User Guides

How do I get rid of the flashing message light on my phone?

Press your flashing mail key, select voicemail, enter your 4 digit code, and follow instructions.

1- To listen

7- To erase message

9- To save message

0- More Options

How do I reset my voicemail?

Resetting the voicemail is different for every system. Click on Telephone User Guides for the relevant handset. 

E.G.: For resetting Voicemail on Toshiba handsets click Toshiba Systems Settings

How do I transfer a caller to voicemail?

For Alcatel Handsets:

While caller is on the line, dial 8 followed by the extension number and hang-up immediately.

For Toshiba Handsets:

While the caller is on the line

Press CNF/TRN followed by Access Voicemail and wait to be answered

OR Press CNF/TRN and Dial the Voicemail extension No

Press 8 when answered and wait to be answered again

Dial in the relevant extension Number followed by #

HANG UP IMMEDIATELY

For all other Voicemail queries, look for Voicemail Information regarding your particular handset under Telephone User Guides

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