Phone Lines

How do I know how many phone lines I should have?

An analog (PSTN) line has 1 channel and a basic rate (ISDN) line has 2 channels. A fractional rate has 16 channels and a Primary rate has  30 channels. The general rule of thumb is that there should be 1 channel for every 6 phones, however this very much depends on the nature of your business.

Who do I contact if I have any faults on my phone lines?

Your primary point of contact for all telecoms related issues is your dedicated ATS customer services team. We will look after all of your business telecoms requirements and are ready and waiting to help you. Phone us now on: 01 2079500 or Click here to Log a Service Call

Who do I contact if I need some new lines installed?

Contact your ATS account manager on 01 2079500 or email sales@ats.ie They will be happy to advise you as to what solution would best fit your business requirements.

I am moving address. Can I hold on to my existing telephone number?

This is possible in certain situations, depending on whether your new address is within the Eircom exchange area. ATS can easily find this out for you so contact us with any queries that you may have.

Why does my phone say “call abandoned” when I try to call out?

This is usually caused by the phone lines being set up at point to multi-point by Eircom, instead of point-to-point. This issue must be resolved by Eircom. If however the lines are set on point-to-point, you will need to contact the ATS helpdesk by emailing operations@ats.ie

Why does my phone say “call abandoned” when I try to call out?

This is usually caused by the phone lines being set up at point to multi-point by Eircom, instead of point-to-point. This issue must be resolved by Eircom. If however the lines are set on point-to-point, you will need to contact the ATS helpdesk by emailing operations@ats.ie

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