The Children’s Sunshine Home

Established in 1925, The Children’s Sunshine Home, www.sunshinehome.ie , provides quality home-support, respite and residential services to children, and families of children, who have life limitating and life threatening conditions.

REQUIREMENTS
For The Children’s Sunshine Home, communication is a fundamental part of the organisation. Their goal of providing care and support for the child and their family means that the staff must be contactable at all times. The telephone provides a lifeline for the family to keep in touch with their children and the staff when they are not there. 
As CEO Philomena Dunne points out, “Some families live a huge distance away and the telephone is the only way that they can communicate with The Children’s Sunshine Home for peace of mind and reassurance”.

The telecommunication requirements for The Children’s Sunshine Home included:
• A practical telephone system that is durable and easy to use for staff and children alike.
• A Telephone system with greater flexibility
• Reduced Telecommunications costs

SOLUTION
ATS decided that the Toshiba Strata CIX100 telephone system would best suit the requirements of The Children’s Sunshine Home.
The Strata CIX100 is a sophisticated, feature-rich communication system that is designed for organisations that require a practical, scalable and easy-to-use communication platform. A compact and intelligent system, Strata CIX100 is suitable for both small to medium-sized businesses or branch offices that need up to 72 extensions and up to 64 exchange lines. Available as a wall mounted solution, Strata CIX100 is highly flexible and provides you with a communication solution that will allow a business to grow as required in the future.

BENEFITS
• Flexible and cost-effective solution that allows The Children’s Sunshine Home to add additional features and functionality as they require.
• Improved efficiency through functions such as Uniform Call Distribution (UCD) Automatic Call Distribution (ACD) and call routing. 
• More effective communication with easy to use voice processing capabilities that include Auto Attendant, Voice Mail and Interactive Voice Response (IVR) capabilities.
• Reduced telecommunication costs enabling The Children’s Sunshine Home to invest these savings into additional facilities for the organisation.