Coffey Healthcare

Coffey Healthcare Ltd. are leading specialists in the delivery of best quality healthcare products and services. They supply to Hospitals, Health Authorities, Community Care, Private Institutions and Individual Clients. The mission of Coffey Healthcare Ltd. is the “creation of satisfied customers in the Medical, Clinical, and Scientific communities which we serve, and to represent our prestigious principals according to their own world class standards for quality and service”.

REQUIREMENTS
With an employee base of just under 25 people, Coffey Healthcare Ltd were looking for a telecommunication solution that would best suit their thriving small business. The telecommunication requirements for Coffey Healthcare included:
• A telephone system with greater flexibility
• A telephone system with specialised functions such as Uniform Call distribution (UCD), call routing and call recording
• Reduced telecommunications costs

SOLUTION
ATS recommended the Toshiba Strata CIX100 for Coffey Healthcare as it is designed for organisations that require a practical, scalable and easy-to-use communication platform. The flexibility of the CIX100 enables it to meet the company’s needs today, whilst allowing Coffey Healthcare to grow as required in the future.
Whilst providing maximum flexibility, the Strata CIX100 also provides the whole range of additional features and extended functionality. Coffey Healthcare availed of the functions such as built-in Uniform Call Distribution (UCD) and traffic reporting, Automatic Call Distribution (ACD), call routing, Interactive Voice Response (IVR), Computer Telephony Integration (CTI) and networking.

As with many small to medium-sized businesses, the company’s telecommunications costs were one of the easiest areas to make significant savings. ATS offered to analyse the company’s bills and revealed significant overspend in certain areas based on high mobile and fixed line call charges. In 2004, Coffey Healthcare decided to switch their voice traffic to ATS Voice in order to avail of the significant savings that ATS could make and have remained happy customers ever since.

BENEFITS
• Flexible and cost-effective solution that will allow Coffey Healthcare to add additional features and functionality as the business requires.
• Improved efficiency through functions such as Uniform Call Distribution (UCD) Automatic Call Distribution (ACD) and call routing. 
• Significant reduction in telecommunication costs through ATS Voice
• More effective communication with easy to use but effective but sophisticated voice processing capabilities that include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR) and Interactive Voice Response (IVR) capabilities.
• Ability to share vital information and functionality between the main office and remote locations.